Reference

erek² Privacy Policy For Your Account

Our Privacy Policy explains what erek² collects when you open an account, check wallet status, browse titles such as Fishing God, or contact support.

Clear data purposesWallet record contextAccount request pathIndonesia access wording
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REQUEST HELP

Privacy Policy Questions Reach Support

A clear support path helps when you want to understand a Privacy Policy entry or correct an account detail. Start from the account help route beside the cashier path and include the email or phone detail attached to your account. We can then locate the relevant request without asking you to send payment credentials or a full wallet password.

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Account data request

Ask which personal details are linked to your account and why they are used. Include your account contact detail so we can identify the correct record before responding.

Wallet status question

For DANA, OVO, GoPay or QRIS records, share the transaction reference and status shown in your account. Keep wallet passwords, PINs and one-time codes private.

Access correction

If a sign-in or verification detail is wrong, use the same account help path before opening another account. This keeps the Privacy Policy request attached to one account record.

DATA HANDLING

How erek² Handles Policy Duties

We keep the Privacy Policy practical by connecting each data use to an account action: login, verification, wallet matching, security or support.

Account details

We may hold your contact details and verification information to create, protect and maintain account access. We use the information for the stated account purpose rather than treating every field as open-ended permission.

Device and session signals

Browser type, device signals, login time and security events can help us recognise an unusual session. These checks support account protection when you move from a mobile lobby to a desktop session.

Cookies and preferences

Cookies can keep a session active, remember selected settings and support security checks. Your browser controls may let you clear or restrict them, although some account steps may then need to load again.

Payment references

For DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri or BNI transfers, we use reference and status details to reconcile account activity. We do not ask for your wallet PIN through support.

Retention choices

We retain records for the period needed for account security, payment matching, support handling and applicable legal duties. You can ask why a record remains and whether a shorter period is available.

Changes and contact

To request access, correction or deletion, contact us through the account help route with your registered contact detail. We may verify account ownership before changing or disclosing personal data.

Privacy Policy Answers For erek²

These Privacy Policy answers address the account and payment questions you are most likely to have before opening an account. They explain what to send, what we may retain and how local access wording affects your request, without replacing the policy text above.

The Privacy Policy covers contact details, verification entries, sign-in and device signals, cookie choices, support messages and payment references connected with your account. We use them for access, security, reconciliation and support.

No. We may store transaction status and reference details for DANA or QRIS reconciliation, but you should never send a wallet PIN, password or one-time code through the account help path.

Use the account help route beside the cashier path and provide the registered email or phone detail. We may verify account ownership before explaining which personal records are linked to you.

Yes, you can ask us to correct an inaccurate contact or verification detail. Include the affected account step and the accurate replacement, and we will check the request against your account record.

We keep payment references and status details for the time needed for security, account support, reconciliation and applicable legal duties. Ask through support if you need the reason a particular record remains.

Yes. The Privacy Policy covers cookies used for session continuity, settings and security checks. You can manage cookies in your browser, though restricting them may require some account steps to load again.

Yes. Access depends on local law. The Privacy Policy explains our data handling, but it does not change eligibility requirements or permit access where local rules do not allow it.

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